Privacy Policy
Therapy Road is committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to safeguard it.
Information We Collect and Store
o Personal Information: When you engage with our services, we need to collect personal information such as your name, email address, phone number, and any other information you or your nominated representative provide to us voluntarily for the purpose of fulfilling your Service Agreement with Therapy Road.
o Health Information: Due to the nature of allied health supports, we may collect health information relevant to the services we provide. This may include information about your medical history, previous assessments, reports, and notes made during your services with Therapy Road.
How We Use Your Information
We use the information we collect for the following purposes:
o Providing and personalising our services to meet your needs.
o Communication with you and/or your nominated representative about your appointments, services and other relevant information.
o Improving our services and client experience.
o Complying with legal and regulatory requirements.
o Protecting the rights, property, or safety of our clients, employees, or others.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
o With your consent.
o To comply with legal obligations or respond to lawful requests from government authorities.
Data Security
We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Your Choices
You have the right to access, correct, or delete your personal information. If you wish to access your health notes, this must be completed in writing following the standard legal requirements for requesting health records.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions or complaints about this Privacy Policy or our privacy practices, please contact us at:
Therapy Road Pty Ltd
Email: info@therapyroad.com.au
If you are not satisfied with how we handled your complaint, you can contact The Office of the Australian Information Commissioner (OAIC) on 1300 363 992.